Shipping policy

Shipping in general

All goods are shipped from Denmark to selected countries in and outside Europe. Shipping costs are shown at checkout before you complete your purchase.

Whether you are ordering locally or internationally, you will find information about our shipping options and delivery times below.

Shipping within Denmark

For orders within Denmark, shipping costs DKK 39 for delivery to a parcel shop or DKK 49 for home delivery. We ship with GLS.

Shipping within Europe

For orders shipped to other European countries, shipping costs vary depending on the destination. We ship with GLS, UPS or FedEx.

Orders delivered to countries outside the EU may be subject to import duties, local taxes and customs clearance fees. These charges are your responsibility unless expressly included at checkout.

See shipping costs for your country here.

Shipping outside Europe

For orders shipped outside Europe, shipping costs vary depending on the destination. We ship with GLS or UPS.

Orders may be subject to import duties, local taxes and customs clearance fees. These charges are your responsibility unless expressly included at checkout.

See shipping costs for your country here.

Delivery times and transport damage

Orders within Denmark are normally delivered within 1–2 working days after we receive your order. Orders shipped outside Denmark are normally delivered within 10–12 working days after we receive your order.

These delivery times are estimates. Delays may occur during busy periods, during customs clearance or in transit. If your order has not arrived within the expected delivery time, please contact us at hello@shangies.com, and we will help you track it.

We always pack everything carefully to minimise the risk of damage during transport.

Please check your items upon delivery. If your parcel or any items arrive damaged, please contact us as soon as possible at hello@shangies.com, including your order number and, if possible, photos of the damage and packaging. Please keep the packaging while we investigate and contact us before returning any damaged items so we can arrange the next steps.

We are responsible for loss or damage during transport until the goods have been delivered to you or a person you have designated to receive them. This does not affect your statutory consumer rights.

Unable to place an order from your country or state?

If you are having trouble placing an order from your country or state, please contact us at hello@shangies.com, and we will help you explore the available shipping options.