Return and exchange

 

We hope you love your Shangies – but if something’s not quite right, we offer a 14-day return policy from the day you receive your order.

All items must be returned in their original packaging and in unused condition. Please note that returns and exchanges are handled at your own risk and expense.

You have two return options:

Option 1: Return or exchange in our showroom

Visit us at Lipkesgade 28, 2100 Copenhagen, Denmark. 
Please note our limited opening hours: Wednesday 9:00–16:00 and Friday 9:00–15:00.

Visit us at Lipkesgade 28, 2100 Copenhagen, Denmark. 
Please note our limited opening hours: Wednesday 9:00–16:00 and Friday 9:00–15:00.

Option 2: Return via your online account

If you return from Denmark, please use our return portal here.

If international:
Log in to your account and request a return for the items you wish to send back.
Make sure to enter the tracking number once you’ve shipped your package (See the step-by-step guide below).

You are always welcome to contact us directly at hello@shangies.com, if you have questions.

If you return from Denmark, please use our return portal here.

If international:
Log in to your account and request a return for the items you wish to send back.
Make sure to enter the tracking number once you’ve shipped your package (See the step-by-step guide below).

You are always welcome to contact us directly at hello@shangies.com, if you have questions.

Step by step-guide

How to submit a return request:
  1. Click the profile icon in the top menu, or log in here.
  2. Enter your email address and click Continue.
  3. Open the email from our store and copy the six-digit verification code.
  4. Paste the code into the store login field to access your account.
  5. Select the order you'd like to return.
  6. Choose the item(s) to return and select a return reason.
  7. Add a note if needed and click Request return.
  1. Click the profile icon in the top menu, or log in here.
  2. Enter your email address and click Continue.
  3. Open the email from our store and copy the six-digit verification code.
  4. Paste the code into the store login field to access your account.
  5. Select the order you'd like to return.
  6. Choose the item(s) to return and select a return reason.
  7. Add a note if needed and click Request return.
After your request is approved:
  1. Pack the item(s) securely in the original packaging.
  2. Ship your return to the following address:
    Oldenvej 11, 3490 Kvistgård, Denmark
    (Phone: +45 26 84 41 43 · E-mail: hello@shangies.com)
  3. Choose your preferred courier and send the package.
  4. Track your return to ensure safe delivery.

Note: Packages must not be sent to a parcel shop.

  1. Pack the item(s) securely in the original packaging.
  2. Ship your return to the following address:
    Oldenvej 11, 3490 Kvistgård, Denmark
    (Phone: +45 26 84 41 43 · E-mail: hello@shangies.com)
  3. Choose your preferred courier and send the package.
  4. Track your return to ensure safe delivery.

Note: Packages must not be sent to a parcel shop.

Refunds

Once we receive and inspect your returned item(s), we’ll issue a refund to the payment method used for the original purchase. Please allow 2–5 business days, depending on your bank.

Items must be returned in the same condition as received to be eligible for a full refund.

Once we receive and inspect your returned item(s), we’ll issue a refund to the payment method used for the original purchase. Please allow 2–5 business days, depending on your bank.

Items must be returned in the same condition as received to be eligible for a full refund.

A note on sizing

Feet come in many shapes and sizes! Our size guide is designed to help you find the perfect fit – but online shopping is always a bit of an estimate. We're happy to help if you're unsure.

Questions? Don’t hesitate to reach out at hello@shangies.com – we’re here to help.