Return and exchange

 

We hope you love your Shangies – but if something is not quite right, we offer a 30-day return policy from the day you receive your order.

Please note that returns and exchanges are handled at your own risk and expense, including any customs duties or fees that may apply.

You have two return options:

Option 1: Return or exchange in our showroom

Visit us at Lipkesgade 28, 2100 Copenhagen, Denmark. 
Please note our limited opening hours:

Wednesday 9:00–16:00 and Friday 9:00–15:00.

Visit us at Lipkesgade 28, 2100 Copenhagen, Denmark. 
Please note our limited opening hours:

Wednesday 9:00–16:00 and Friday 9:00–15:00.

Option 2: Return via your online account

If you return from Denmark, please use our return portal here. 

If international, please use our return portal here.

You are always welcome to contact us directly at hello@shangies.com, if you have questions.

If you return from Denmark, please use our return portal here. 

If international, please use our return portal here.

You are always welcome to contact us directly at hello@shangies.com, if you have questions.

A note on sizing

Feet come in many shapes and sizes! Our size guide is designed to help you find the perfect fit – but online shopping is always a bit of an estimate. We're happy to help if you're unsure.

Questions? Don’t hesitate to reach out at hello@shangies.com – we’re here to help.