Any items can be returned, exchanged or refunded by shangies.com within 14 days of
receipt.

All items must be returned in their original packaging in the same state they were received. Returns and exchanges are processed at your own risk and expense and must be handled by you. 

If you wish to return your order, you have the following options:

Option 1: Return and/or exchange at our showroom (address: Lipkesgade 28, 2100 Copenhagen, Denmark).
Please note that we have limited opening hours: Wednesdays: 9:00-16:30.

Option 2: Log into your account and request a return for the relevant item(s) you want to return. See the step-by-step guide below ↓ (Please note that returns will need to be sent to the following address: Lipkesgade 28, 2100 Copenhagen, Denmark.)

Option 3: Contact us at maria@shangies.com with your order number and the reason for returning.

Before sending back the item, we will provide you with instructions for your return. Please note that any expenses included in the return must be covered by you.

Once we have received the returned items and confirmed that the state of the items meets our return requirements, we will credit the amount to the card used for the purchase. 

*Please note that there are no standard shapes and sizes for feet, so an online purchase must be made using an estimate. We have provided a Size guide on shangies.com which can be a helpful tool to ensure you purchase the correct size.

Click the profile icon in the store's navigation or here to log in to your account.

Step 1: Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store to enter the six-digit verification code.

Step 2: Click the order that you want to submit the return for.

Step 3: If your order has more than one item, then select the items that you want to return.

Step 4: Select a return reason and add a note for the store.

Step 5: Click Request return.

Once we have received your request return please follow the following instructions:

Step 1: Pack the items you're returning.

Step 2: Send the package to our address (Lipkesgade 28, 2100 Copenhagen, Denmark). Use the following information if needed: tlf. +45 26 84 41 43 and e-mail: maria@shangies.com. Please cover or remove any old shipping labels.

Step 3: Give the package to your preferred forwarder carrier.

Step 4: Track your return to make sure we get it.

A condition for a full refund of your return is that the goods are returned in the same condition as when you received the order.

Please note that any expenses included in the return must be covered by you. After the product is returned, you receive a refund.


You can always contact us for any return question at maria@shangies.com.

When we receive your return, we will refund the money back through the payment method you used. Refunds to a credit card can take up to ten business days after approval.

Any items can be returned, exchanged or refunded by shangies.com within 14 days of receipt.